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Mercy Hospital partners with Microsoft to bring AI technology to patients

Saturday, September 30, 2023 at 12:00 AM

SPRINGFIELD, Mo. – Mercy Hospital has announced a new collaboration with Microsoft that will bring artificial intelligence (AI) technology to its patients. While this may seem like a futuristic concept, it could be a while before these changes arrive in Springfield.

“We’ve had a longstanding relationship with Microsoft for a number of years. We’ve been partnering together to modernize our architecture,” said the EVP of Transformation and Business Development at Mercy.

The AI technology will be used to help explain some complex medical information for patients. Mercy also plans to use the technology to schedule appointments and recommend follow-up actions. Additionally, a chatbot will be accessible to Mercy co-workers, providing them with information on company policies, procedures, and human resources.

The full article is available at ozarksfirst.com.

(Story by Sha'Diya Tomlin, ozarksfirst.com)

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